transportation

We are one of Scandinavia’s largest market research companies in transport.

To ensure long-term success, the transport industry needs to track the right KPIs.

Our expert and focused analyses help you explore your passenger statistics in depth to unearth insights that help you optimise your business and identify potential sources of passenger revenue.

By monitoring and developing passengers´ paths through all service points in the travel value chain, we identify under- and over-performance in all the relevant contact areas of the passenger journey, helping to discover and map drivers of and barriers to growth in a range of passenger segments.

We’re ready to hear about your next project so get in touch with us and find out how you can benefit from Epinion’s transportation expertise.

Transportation market research


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PASSENGER SATISFACTION AND TRACKING


We provide valuable knowledge of passengers' behavior and gain insight into the parameters that impact overall passenger satisfaction. We help you pinpoint any areas that need improving and that would be particularly beneficial to focus on going forward.

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PASSENGER EXPERIENCE AND 
IN-DEPTH ANALYSIS


We provide customized reports using qualitative as well as quantitative research methods. We do a large variety of campaign testing, driver analysis and segmentation studies, which can be used for strategic decisions.

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MOBILE ETHNOGRAPHY AND TRAVEL ALONG STUDIES


We use a range of innovative data collection techniques in order such as travel along studies – giving you the full picture, so you can really get to know your passengers.


Related impact stories

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DSB


Giving Denmark’s main train operator key insights into the needs of specific consumer segments.

 

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RUTER


Equipping one of Scandinavia's largest public transport providers with market knowledge and customer insight.

 

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MOVIA


Measuring customer satisfaction for Denmark's largest transport company.

 

 

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TRANSFORM YOUR DATA INTO ACTIONABLE INSIGHTS


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While 90% of an analyst’s time is often spent on formatting and collecting the data, only 10% use this data to create actionable insights.

Epinion's Integrated Insights Platform transforms your data into actionable insights that help drive your business forward, giving you the real-time knowledge you need to support your gut-feeling when working hard to stay ahead of the competition. 

 

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Our partnerships

Epinion has forged business partnerships with best-in-class companies to provide customers with market-leading Integrated Insights Solutions.

  • research-and-insights-management-solutions - IBM
  • research-and-insights-management-solutions - Qlik
  • research-and-insights-management-solutions - Microsoft
  • research-and-insights-management-solutions - Esomar
  • research-and-insights-management-solutions - MRS

WHO WE WORK WITH

Commercial Intelligence

  • research-and-insights-management-solutions - Arla
  • research-and-insights-management-solutions - Carlsberg
  • research-and-insights-management-solutions - Telenor
  • research-and-insights-management-solutions - Heathrow
  • research-and-insights-management-solutions - Ruter
  • dsb-research-and-insights-management-solutions.png

    “It is of great value for us that the customer segmentation is done thoroughly and professionally. By combining methods, we are able to create a segmentation which is based on both attitudes and needs. This means that the results are reliable and recognizable for people across the organization”

    Lars Richard Rasmussen, product manager, DSB

  • Heathrow-research-and-insights-management-solutions.png

    ”We are delighted with the highly professional and efficient way Epinion has transitioned our core surveys and introduced new and more efficient field management processes. We look forward to a successful long term contractual relationship."

    David Ellis, Head of Research and Insight, Heathrow Airport

Get in touch


Epinion

Ryesgade 3F
2200 Copenhagen N 
Denmark 
T: +45 87 30 95 00 
E: contact@epinionglobal.com 


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