Insights that increase airport satisfaction and profitability
Epinion delivers aviation market research to more than 40 airports worldwide - including Heathrow and Changi Airport - where we deliver insights that support fact based decision making for strategic management.
Epinion's analyses of passenger statistics deliver insights that help Airports to identify new routes, enhance the passenger experience and identify potential sources of passenger revenue.
Uncover the X-factors that drive your passenger satisfaction all the way to the top!
Harvest the low hanging fruits with passenger spending in your airport!
Why Airport and aviation clients choose to partner with Epinion
Our team of experienced aviation market researchers currently handle ongoing contracts with more than 40 airports in Europe and Asia and has extensive knowledge of the latest international trends and developments.
"It is important for us to have a permanent supplier/partner who knows our business. It is a substantial advantage to our mutual project that Epinion has solid insight into airport operations." - Marion Lobedanz Witthøfft, Head of Commercial Excellence, Copenhagen Airports A/S
International expertise: 40+ Airports
Vast sector knowledge
Extensive expertise in quantitative and qualitative market research methods
Ability to utilize all platforms of data collection and deliver actionable insights.
Talk to a aviation research specialist
At Epinion, the people who you meet initially are the people who will actually run your projects.
Get in touch today and learn how you can benefit from Epinion’s aviation market research expertise.
Epinion has been shortlisted as one of 4 finalists for the MRS Operations Award for Face to Face Data Collection in collaboration with Heathrow.
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Related impact stories
Giving the Danish airport solid insights into its operations.
Helping the hub reduce costs and optimise commercial development.
Assisting the Austrian airport in identifying new services.
Epinion has forged business partnerships with best-in-class companies to provide customers with market-leading Integrated Insights Solutions.
”We are delighted with the highly professional and efﬁcient way Epinion has transitioned our core surveys and introduced new and more efﬁcient ﬁeld management processes. We look forward to a successful long term contractual relationship."
David Ellis, Head of Research and Insight, Heathrow Airport
“It is important for us to have a permanent supplier/partner who knows our business. It is a substantial advantage to our mutual project that Epinion has solid insight into airport operations. One of the merits of working with Epinion is their ability to manage the numerous quotas and the complex data collection associated with airport interviews which is a prerequisite for a representative survey.”
Marion Lobedanz Witthøfft, Head of Commercial Excellence at Copenhagen Airports A/S
"Epinion has an excellent knowledge about continuous, quantitative marketing research projects within the aviation sector. With the objective to offer our more than 22.2 million passengers a modern airport with up-to-date comfort, service and safety, it is essential to monitor and evaluate the quality of our services. Most important is to stay in touch with our passengers. Only high quality market research provides good customer insights."
Belina Neurmann, Head of Aviation Marketing and Business Development, Vienna Airport