We help companies develop customer loyalty and actively identify new business areas for prospering in the finance and insurance industry
Thriving in an industry where your customers’ perceptions of you are rarely positive is never easy. This is all the more a challenge when today’s customers are more distrustful than ever.
In the current climate of suspicion, financial services providers must be willing to change and adapt to develop customer loyalty and win new business. As an experienced partner of both retail and mortgage banks, as well as insurance and pension companies, Epinion can help drive that change.
Through a deep understanding of the industry framework, we provide the knowledge you need to guide important decisions and change processes.
Together with our clients, we develop clear and easily implemented action plans based on intelligent insights, supporting the implementation of these plans to ensure real and sustainable performance improvement.
We work with leading financial and insurance companies in many strategic and operational areas, including:
Measuring customer satisfaction to help the Danish bank strengthen its market position.
Epinion has forged business partnerships with best-in-class companies to provide customers with market-leading Integrated Insights Solutions.
WHO WE WORK WITH
”We are delighted with the highly professional and efﬁcient way Epinion has transitioned our core surveys and introduced new and more efﬁcient ﬁeld management processes. We look forward to a successful long term contractual relationship."
David Ellis, Head of Research and Insight, Heathrow Airport
“It is of great value for us that the customer segmentation is done thoroughly and professionally. By combining methods, we are able to create a segmentation which is based on both attitudes and needs. This means that the results are reliable and recognizable for people across the organization”