We are one of Scandinavia’s largest market research companies in transport.
To ensure long-term success, the transport industry needs to track the right KPIs.
Our expert and focused analyses help you explore your passenger statistics in depth to unearth insights that help you optimise your business and identify potential sources of passenger revenue.
By monitoring and developing passengers´ paths through all service points in the travel value chain, we identify under- and over-performance in all the relevant contact areas of the passenger journey, helping to discover and map drivers of and barriers to growth in a range of passenger segments.
We’re ready to hear about your next project so get in touch with us and find out how you can benefit from Epinion’s transportation expertise.
We provide valuable knowledge of passengers' behavior and gain insight into the parameters that impact overall passenger satisfaction. We help you pinpoint any areas that need improving and that would be particularly beneficial to focus on going forward.
PASSENGER EXPERIENCE AND IN-DEPTH ANALYSIS
We provide customized reports using qualitative as well as quantitative research methods. We do a large variety of campaign testing, driver analysis and segmentation studies, which can be used for strategic decisions.
MOBILE ETHNOGRAPHY AND TRAVEL ALONG STUDIES
We use a range of innovative data collection techniques in order such as travel along studies – giving you the full picture, so you can really get to know your passengers.
Related impact stories
Giving Denmark’s main train operator key insights into the needs of specific consumer segments.
Equipping one of Scandinavia's largest public transport providers with market knowledge and customer insight.
Measuring customer satisfaction for Denmark's largest transport company.
Epinion has forged business partnerships with best-in-class companies to provide customers with market-leading Integrated Insights Solutions.
WHO WE WORK WITH
“It is of great value for us that the customer segmentation is done thoroughly and professionally. By combining methods, we are able to create a segmentation which is based on both attitudes and needs. This means that the results are reliable and recognizable for people across the organization”
Lars Richard Rasmussen, product manager, DSB
”We are delighted with the highly professional and efﬁcient way Epinion has transitioned our core surveys and introduced new and more efﬁcient ﬁeld management processes. We look forward to a successful long term contractual relationship."
David Ellis, Head of Research and Insight, Heathrow Airport